Browse F.A.Q. Topics
Can I buy a gift certificate?Yes, Order Gift Certificate by completing form below the or call 720-255-7579
What does it cost in my currency?Please visit www.xe.com to convert the currency. Prices are in USD.
Do you take money orders or checks?Yes, we take order over the phone or via snail mail. Please call 720-255-7579 to process.
Is there a water bottle holder on the outside?Not on the handbag - purse. The messenger does have a pocket for this.
How many days worth of supplies does it hold?That depends on how many supplies you use but typically a few weeks at the least.
Where does the detachable pouch attach on the bag?The clutch attaches to the back of the bag. There is a separate zip compartment that fits the clutch and hides it away safely and neatly.
Are there interior pockets in the bags?Yes there are interior pockets in all of the bags.
How big is the ice pack?6 inches X 4 inches. They fit perfectly inside the ice-pack compartments and they are an eco friendly material.
What is the fabric on the bag?
- Handbag - Cotton Canvas (outside) Cotton (inside)
- Messenger - Dobby Nylon
- Clutch - Cotton Canvas - (outside) Cotton (Inside)
What is the empty weight of the bag?
- Handbag: 1 lb, 8oz
- Messenger: 2 lbs 4 oz
- Clutch: 6 oz.
What are the dimensions of the clutch?10 inches long - 6.5 inches deep - .5 to 1 inch thick
What are the dimensions of the messenger bag?12 inches tall - 15 inches wide - 5.5 inches deep
What are the dimensions of the handbag – purse?8 inches tall - 12 inches long - 4.5 inches deep
How long is the strap for the handbag – purse?The strap from the top of your shoulder to the top of the bag is, 10 inches approx.
Is the strap on the handbag and messenger bag adjustable?Yes, the strap for the handbag has three adjustment holes, and the messenger is completely adjustable the entire length of the strap.
Is the fabric machine washable?Yes
Does the magnet affect credit cards and devices?No, the magnets are not strong enough to affect these items.
Is there room for 2 insulin pens?Yes
Is there room for insulin pump supplies?Yes there is room for insulin pump supplies in all of the bags.
How long before I receive my order?We ship USPS Priority Mail, please allow 3-7 business days for shipping.
Do you ship internationally?Yes, we ship all over the world! Shipping method is United States Postal Service. Global Priority, please allow 8-12 business days to receive it.
How is the aDorn bag through security at the airport?Check out the TSA site for more info on traveling with diabetes. https://www.tsa.gov/travelers/airtravel/specialneeds/editorial_1059.shtm